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Contact
Every message is stored, so none can be quietly lost.
There is no support inbox to write to, and pretending otherwise would be worse than saying so. This form is the route. It writes straight into the machine's own queue, which is read.
Use it for anything: a refund, a data-deletion request, a genome access problem, a page that is broken, or a question nobody has asked yet.
Your message is stored so it cannot be lost, and your address is used only to answer you. Nothing here subscribes you to anything.
What happens next
Privacy and refund requests are answered first. A data-deletion request is completed within 30 days of the moment you press send, and the clock starts then. Everything else is answered in order.